Creating a Premium Guest Experience Without the Effort: The Complete Guide

Premium guests pay more, stay longer, and leave better reviews. But they also come with high expectations. The good news: with the right automations, you can deliver a five-star experience without spending your days on it.

What Premium Guests Want

After analyzing hundreds of five-star reviews, here's what comes up most often:

Total Independence

Arriving whenever they want, without waiting for anyone. Having everything they need on site.

Attention to Detail

The thoughtful touches that show someone was thinking of them.

Local Discovery

Living like a local, not like a tourist.

Zero Friction

Everything should be simple, intuitive, effortless.

The Self-Service Shop: Premium's Secret Weapon

A self-service shop checks EVERY box of the premium experience:

Independence: guests help themselves whenever they want, even at midnight
Thoughtfulness: you took care to offer them local wine, champagne, sweet treats
Local: regional specialties they won't find anywhere else
Frictionless: scan, pay, enter the code, done

💬 What guests write in their reviews

"The little shop with local wines was such a thoughtful touch — we loved it!" - Marie, Paris

"Great concept, we could grab a bottle of rosé for drinks on the terrace without going anywhere." - Thomas, Nice

"The local products in the apartment are really that little extra that makes all the difference." - Sophie, Bordeaux

Automate Without Losing the Human Touch

Automation doesn't mean coldness. On the contrary, it frees up your time for the interactions that truly matter:

✅ Automate

• Check-in/out (smart lock)
• Product sales (self-service shop)
• Recurring messages (Hospitable, etc.)
• Invoicing and bookkeeping

🤝 Keep human

• Personalized welcome message
• Restaurant and activity recommendations
• Answers to specific questions
• Problem resolution

The Ideal Premium Setup

Here's the recommended equipment for a high-end experience:

1
Smart lock
Unique code per booking, self check-in 24/7
2
Jalunia self-service shop
Wines, champagne, local products available 24/7
3
Digital welcome book
QR code linking to all the useful info
4
Smart thermostat
Perfect temperature on arrival, energy savings

The Impact on Your Reviews

Hosts who offer a self-service shop report:

+0.3

points on their average rating

+25%

of reviews mentioning the shop

+15%

more direct bookings

Take it to the next level

Offer your guests an automated premium experience.