Creating a Premium Guest Experience Without the Effort: The Complete Guide
Premium guests pay more, stay longer, and leave better reviews. But they also come with high expectations. The good news: with the right automations, you can deliver a five-star experience without spending your days on it.
What Premium Guests Want
Here's what comes up often in five-star reviews:
Arriving whenever they want, without waiting for anyone. Having everything they need on site.
The thoughtful touches that show someone was thinking of them.
Living like a local, not like a tourist.
Everything should be simple, intuitive, effortless.
The Self-Service Shop: Premium's Secret Weapon
A self-service shop checks EVERY box of the premium experience:
- Independence: guests help themselves whenever they want, even at midnight
- Thoughtfulness: you took care to offer them local specialties, artisanal jams, sweet treats
- Local: regional specialties they won't find anywhere else
- Frictionless: scan, pay, enter the code, done
Automate Without Losing the Human Touch
Automation doesn't mean coldness. On the contrary, it frees up your time for the interactions that truly matter:
✅ Automate
- • Check-in/out (smart lock)
- • Product sales (self-service shop)
- • Recurring messages (Hospitable, etc.)
- • Invoicing and bookkeeping
🤝 Keep human
- • Personalized welcome message
- • Restaurant and activity recommendations
- • Answers to specific questions
- • Problem resolution
The Ideal Premium Setup
Here's the recommended equipment for a high-end experience:
- 1Smart lock
Unique code per booking, self check-in 24/7
- 2Jalunia self-service shop
Gourmet groceries, souvenirs, local products available 24/7
- 3Digital welcome book
QR code linking to all the useful info
- 4Smart thermostat
Perfect temperature on arrival, energy savings
The Impact on Your Reviews
A self-service shop is one more detail guests can notice and mention in their reviews. Its impact varies from one property to another, but it gives guests: