How can we help you?

Log in to your customer area, click 'New shop', fill in the details (name, location), then add your first lockers with their products. Don't forget to set up your SumUp account to receive payments.

You can set up to 50 lockers per shop. Each locker can hold different products with their own prices and stock levels.

Your customers scan the QR code you generate and display near the lockers, or use the direct URL. They pick their products, pay by card and receive a code to open the locker.

SumUp offers the lowest fees on the market (1.69%, no fixed fee), fast activation and an optional card terminal for contactless payment. Jalunia never stores any banking data: everything goes through SumUp, which is PCI DSS certified.

Payouts are automatic based on your SumUp settings (usually the next business day). You can check the schedule in your SumUp dashboard.

SumUp charges 1.69% per online transaction, with no fixed fee. Jalunia takes no additional commission on your sales.

If the payment fails, the customer does not receive an unlock code and is not charged. They can try again immediately. You are notified in case of a technical issue.

In your shop settings, you can update each locker's stock individually or use bulk management to adjust several lockers at once.

Yes! Set the alert threshold for each product (5 units by default). You will receive email and/or SMS notifications when the stock reaches that threshold.

In an existing locker, click 'Manage products' then 'Add a product'. Enter the name, price, purchase cost (to calculate your margins) and upload an image if you like.

Yes, each locker can hold several different products. Customers will see all available products and choose the one they want to buy.

Enter the purchase cost of your products in their product sheet. Jalunia automatically calculates your margins and profits. You can view this data in your sales statistics.

Currently, you can view your detailed statistics in the interface. CSV/Excel export is planned for an upcoming update.

In your shop's statistics, you get a detailed view per product: number of sales, revenue, profits and average margins.

Check that the QR code is clearly readable and not distorted. Reprint it from the interface if needed. Make sure it is placed in a well-lit, accessible spot.

First check that the payment was properly processed in SumUp. If so, the code can be sent manually from the sales history. Contact support if the issue persists.

In your shop settings, use 'Store customization' to change the colors, edit the welcome message, add your logo and pick the theme (light/dark).

Yes. The Starter plan covers 1 shop, the Pro plan up to 5 shops, and beyond that we offer a custom plan on quote. Each shop has its own statistics and settings, all managed from a single dashboard.

Yes, all your data is encrypted and stored on secure servers. Payments go through SumUp (PCI DSS certified) and we never store any banking data.

Only you have access to your shop data. Jalunia strictly complies with the GDPR and does not share any data with third parties.

Contact support to permanently delete your account and all your data. This action is irreversible.